Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and LMIAComply (“LMIAComply”, “we”, “us”), the operator of the LMIAComply service (the “Service”), a recordkeeping and document-organization tool for Canadian employers and authorized immigration professionals managing Labour Market Impact Assessment (“LMIA”) recruitment evidence. By creating an account or using the Service you agree to these Terms.

1. What the Service is, and is not

The Service is a records-management application. It is not an official Service Canada or Employment and Social Development Canada (“ESDC”) form, portal, or submission service. The Service does not submit LMIA applications on your behalf, does not represent you before any government body, and does not provide legal, immigration, or human-resources advice. The Service does not guarantee compliance with any legal requirement, does not guarantee approval of any application, and does not eliminate your liability for the accuracy of records you enter or the decisions you make.

2. Your responsibility for accuracy

You are solely responsible for the accuracy, completeness, and lawful use of information you enter into the Service, including wage information, advertising evidence, applicant records, and any documents you upload. Where the Service flags a rule as “Manual verification required”, you must verify the underlying requirement using official or professionally qualified sources before relying on the record.

3. Accounts and organizations

You must provide accurate account information, keep your credentials confidential, and be responsible for activity under your account. You represent that you are of legal age and, where you use the Service on behalf of an organization, that you have authority to bind that organization. Business records created through the Service belong to the organization you create or are a member of, and are governed by the access rules configured for that organization.

4. Acceptable use

You agree not to misuse the Service. Without limitation, you must not: (a) use the Service unlawfully or fraudulently; (b) upload content you do not have the right to upload or that infringes intellectual property or privacy rights; (c) attempt to access records outside your organization; (d) probe, scan, or interfere with the security or operation of the Service, including by introducing malware or scraping; or (e) resell or redistribute the Service or attempt to reverse engineer or circumvent its technical limits.

5. Intellectual property

LMIAComply and its licensors retain all right, title, and interest in and to the Service, including all software, user interfaces, documentation, trademarks, and branding. Subject to your compliance with these Terms, LMIAComply grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its intended purpose within the plan you have selected. You retain ownership of the business records and documents you enter into the Service, and grant LMIAComply a limited licence to host, process, and display that content solely to operate and secure the Service and to generate outputs at your request.

6. Exports and generated documents

The Service can generate a PDF titled “LMIA Recruitment Compliance Summary and Audit Log” from the records you have entered. This document is your own internal recordkeeping artefact. It is not an official government form and does not certify compliance.

7. Plans, payment, and billing

The Service is offered on paid plans that grant compliance-package export credits. Current plans include a one-time Single Package purchase and monthly Professional and Enterprise subscriptions. Pricing is displayed on our Pricing page and in-app before purchase. All prices are in Canadian dollars (CAD) unless stated otherwise, and taxes are added where applicable.

Subscription plans renew automatically at the end of each billing period at the then-current price until cancelled. You may cancel a subscription at any time through the in-app account settings or through the customer portal linked from your receipt; cancellation takes effect at the end of the current billing period, and no partial refunds are provided for unused portions of a period (see the Refund Policy for change-of-mind refunds). Credits granted by a subscription plan reset each period and do not roll over. One-time credits purchased do not expire while your account is active.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns. Payment, billing, tax collection, invoicing, cancellations, and refund mechanics are also governed by the Paddle Checkout Buyer Terms.

9. Service availability

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service is provided “as is” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, LMIAComply and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or related to your use of the Service. Our aggregate liability arising out of or related to the Service is limited to the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for fraud or personal injury caused by negligence).

11. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination, your right to use the Service ends and we may delete your account data after a reasonable export window.

12. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Disputes will be resolved by the courts located in Ontario, Canada, subject to any mandatory consumer-protection rules of your jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-app or by email. Continued use of the Service after an updated version is posted constitutes acceptance of the updated Terms. The current version identifier is shown at the top of this page.

14. Contact

Questions about these Terms can be directed through the contact channels provided in-application. Payment-related inquiries are handled by Paddle at paddle.net.

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